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Free Shipping is for US addresses only on orders over $60. It will be to our discretion whether shipping will be sent via UPS Ground or USPS Priority. Please see our General Shipping Policy for further details on order processing and shipment.
Once an order is received and payment complete, the order will be fulfilled and ready to ship within 1-5 business days. You will receive a notification of shipment. If for whatever reason there will be a delay in fulfillment beyond 5 business days, we will notify you to let you know.
Business days are Monday thru Friday, excluding any US holidays that fall on those days. Shipping days are Monday thru Friday. Orders that come in Saturdays and Sundays will not begin to process until the next business day and again, allow for up to 5 business days for your order to process. Do not count Saturdays or Sundays or any US holidays into the number of days for order processing.
-- We now ship all orders via United Parcel Service (UPS) or United States Postal Service (USPS) with tracking numbers that you will receive upon shipment notification.
-- US Customers who choose USPS have the option of Parcel Post, First Class, or Priority Mailing. Typical delivery will range from as fast as 1 day to as long as 9 days, as delivery time will be dependent upon method chosen at checkout.
-- Priority Mailing can ship in Flat Rate boxes to save on shipping costs. Our store uses USPS Real Time Shipping Rates for quoting shipping costs at checkout. Because of this, Priority Flat Rates do not appear. In the case where your rates are above the cost of a Flat Rate box (medium or large only) AND provided that your order will fit in one of these boxes, then we will make the necessary adjustments post sale. Our business is to have satisfied customers, not make extra dollars on shipping costs.
-- For customers choosing UPS for delivery, you will have a choice of Ground, Next Day, or 3 Day delivery. Please note that we are passing along our UPS discounts to you, so you are getting the best possible current rate available to us.
-- All international orders will be shipped via USPS. Depending on the total weight of the order, you will have a choice of First Class International, Priority International, or International Express Mail. If selecting First Class International, although it is the cheapest method, please note that the typical delivery time will generally be 10-15 days, possibly longer depending on your country. Priority Mailing is generally 6-8 days. USPS DOES NOT offer any kind of tracking for First Class International or Priority International. You will receive a customs confirmation number that informs of acceptance by the post office to forward onto Customs for international shipment.
-- Once an order has been shipped from our facility, we are no longer responsible, as mail delays and other extenuating circumstances are beyond our control.
-- Customs fees vary by country. The customer is solely responsible for any customs duties or taxes associated with their purchase.
*** RETURN POLICY ***
Due to the nature of our products we are unable to take returns or exchanges on opened or used products - No exceptions! We will accept returns on most products within 7 days of delivery EXCLUDING our cassia, indigo, rajasthani henna, hibiscus, and fenugreek powders, which are non-returnable under any circumstances. All items MUST be unopened, unused, and in the condition that they were delivered in order to receive proper credit. Return shipment costs will be the buyer's responsibility. We do not accept returns of products after 7 days.
*** CANCELLATIONS ***
Cancellations are allowed ONLY if the order has not processed for shipping. Once shipping is purchased, orders can no longer be cancelled. It will be shipped, at which point, the return policy (see above) will take effect. Please understand that if you have used a credit card to make your purchase, it will take time for the cancellation to be processed. The funds must still first clear through the merchant system which can take up to 3 business days. Afterwards, the refund can be processed and it may take another week or longer to see the refund again depending on your own card issuing bank.
*** ORDER ADJUSTMENTS ***
We are no longer able to make order adjustments. Another order will need to be placed for any forgotten items from the initial order.